Privacy Policy

This Privacy Policy ("Policy") describes how 14jili ("the Company," "we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you," "your," or "Player") who access or use the 14jili online gaming platform available at https://14jili.net, including all associated subdomains, mobile interfaces, and related services (collectively, the "Platform").

14jili is committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission of the Philippines.

By registering an account, accessing the Platform, or continuing to use any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, please discontinue use of the Platform and contact us to close your account.

14jili collects personal data across several categories depending on how you interact with the Platform. The categories below describe the types of information we may hold about you:

14jili collects personal data through the following methods:

• Directly from you — when you complete the registration form, submit identity verification documents, make a deposit or withdrawal request, contact our support team, or fill in any form on the Platform.
• Automatically — when you access the Platform, our servers and analytics systems automatically log technical data including your IP address, device identifiers, browser type, and session behaviour. This happens regardless of whether you are logged in.
• From third-party verification providers — where 14jili uses licensed KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers to verify your identity and screen your details against regulatory watchlists, those providers may return data to us as part of the verification process.
• From payment processors — when you initiate a deposit or withdrawal via GCash, Maya, BPI, BDO, UnionBank, or other supported channels, the relevant payment service provider shares transaction confirmation data with 14jili to reconcile your account.
• From cookies and similar technologies — as described in Section 7 of this Policy, we use first-party cookies and session tokens to maintain your login state, remember your preferences, and measure Platform performance.

14jili uses the personal data we collect for the following purposes:

1. Account Creation and Management — to register your account, verify your identity and age (minimum 21 years as required under PAGCOR guidelines), and maintain your account in good standing.
2. Service Delivery — to allow you to access and play the games available on the Platform, process your bets, credit your winnings, and deliver the full range of gaming services offered by 14jili.
3. Payment Processing — to process your deposit and withdrawal requests via your chosen payment method, reconcile transactions, and detect and prevent payment fraud.
4. Regulatory Compliance — to fulfil 14jili's obligations under applicable Philippine law, including anti-money laundering (AMLA) reporting, know-your-customer (KYC) requirements, and any requests from PAGCOR, the AMLC, or the NPC.
5. Security and Fraud Prevention — to monitor for suspicious activity, prevent multi-accounting, detect bonus abuse, and protect both you and 14jili from fraudulent transactions.
6. Responsible Gaming — to administer deposit limits, self-exclusion elections, cooling-off periods, and any other responsible gaming tools you have activated, and to identify players who may be at risk of developing problem gambling behaviour.
7. Customer Support — to respond to your queries, resolve disputes, process complaints, and improve the quality of our support services.
8. Platform Improvement — to analyse aggregate, anonymised usage data in order to improve game selection, Platform performance, and the overall user experience for Filipino players.
9. Marketing Communications — where you have given explicit consent, to send you information about promotions, bonuses, and new games available at 14jili. You may withdraw consent for marketing communications at any time by contacting support or updating your account notification settings.

Under the Philippine Data Privacy Act of 2012, 14jili processes your personal data on one or more of the following lawful bases:

• Contractual Necessity — processing is required to perform the contract you entered into with 14jili when you registered your account and accepted these Terms. This covers account management, payment processing, and game delivery.
• Legal Obligation — processing is required for 14jili to comply with its legal obligations, including KYC/AML requirements under the Anti-Money Laundering Act (RA 9160, as amended) and PAGCOR licensing conditions.
• Legitimate Interests — processing is necessary for 14jili's legitimate interests in operating a secure and commercially viable Platform, provided those interests are not overridden by your own data protection rights. This covers fraud prevention, security monitoring, and aggregate analytics.
• Consent — where processing is not covered by the above bases (for example, sending you promotional communications), 14jili will seek your explicit and freely given consent. You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

14jili does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following limited circumstances and only to the extent strictly necessary:

• Payment Service Providers — GCash, Maya, BPI, BDO, UnionBank, 7-Eleven (Cliqq), and other payment processors receive the minimum data necessary to process your transactions and comply with their own regulatory obligations.
• Identity Verification Partners — licensed KYC and AML screening providers receive your identity documents and personal details to verify your age and identity as required by law. These providers are contractually bound to process your data only for verification purposes.
• Game Providers — game studios (including JILI Games, PG Soft, Pragmatic Play, CQ9, and Evolution Gaming) receive your player session token and bet data to operate their games within the Platform. Game providers do not receive your full identity or financial data.
• Regulatory Authorities — 14jili will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent Philippine regulatory or law enforcement authority when required by law, court order, or regulatory directive.
• IT and Infrastructure Providers — cloud hosting providers, content delivery networks, and cybersecurity vendors who process data on 14jili's behalf are bound by data processing agreements that restrict their use of your data to the provision of those infrastructure services only.
• Corporate Transactions — in the event of a merger, acquisition, or sale of all or a portion of 14jili's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

14jili uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. A cookie is a small text file placed on your device when you visit the Platform.

The categories of cookies we use are as follows:

• Strictly Necessary Cookies — these are essential for the Platform to function. They maintain your login session, remember your language and currency preferences, and protect against cross-site request forgery (CSRF). You cannot opt out of these cookies without losing access to the Platform.
• Performance and Analytics Cookies — these collect anonymised, aggregated data about how players navigate the Platform — which pages are visited most, where errors occur, and how long sessions last. This data helps 14jili improve Platform performance. No personally identifiable information is included in these analytics.
• Functional Cookies — these remember your preferences such as game display settings, notification choices, and responsible gaming tool configurations so you do not need to reset them on each visit.
• Security Cookies — these assist in fraud detection and prevention by helping 14jili recognise trusted devices and flag login attempts from unfamiliar locations or devices.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform. For full functionality, we recommend keeping cookies enabled while using 14jili.

14jili retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and audit obligations. The general retention periods we apply are as follows:

• Account and identity data — retained for the duration of your active account plus five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Transaction and financial records — retained for five (5) years from the date of the transaction, in accordance with AMLC guidelines and BIR record-keeping obligations.
• Customer support records — retained for two (2) years from the date of the last interaction, unless the matter is subject to ongoing dispute or legal proceedings, in which case records are retained until final resolution.
• Marketing consent records — retained until you withdraw consent, after which they are kept for a further one (1) year as evidence of the consent withdrawal.
• Technical and log data — retained for up to ninety (90) days for security and debugging purposes, after which logs are anonymised or deleted.

Upon expiry of the applicable retention period, 14jili will securely delete, anonymise, or destroy your personal data in a manner that prevents unauthorised reconstruction or recovery.

14jili implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes, but is not limited to:

• Transport Layer Security (TLS 1.2+) — all data transmitted between your browser or device and the 14jili Platform is encrypted using 256-bit SSL/TLS protocols.
• Data Encryption at Rest — sensitive personal and financial data stored in 14jili's databases is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls — access to personal data within 14jili is restricted on a strict need-to-know basis. Staff authorised to access personal data undergo background screening and regular security awareness training.
• Multi-Factor Authentication (MFA) — administrative access to systems containing personal data requires multi-factor authentication to prevent unauthorised internal access.
• Penetration Testing — 14jili conducts regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response — 14jili maintains a documented data breach response plan. In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission within the timeframes required by the DPA.

Under the Philippine Data Privacy Act of 2012, you are entitled to exercise the following rights in respect of your personal data held by 14jili:

• Right to be Informed — you have the right to be told what personal data we collect, why we collect it, and how it is used, as set out in this Policy.
• Right of Access — you may request a copy of the personal data we hold about you and information about how it is being processed.
• Right to Rectification — if the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name and date of birth corrections, documentary proof will be required.
• Right to Erasure — in certain circumstances, you may request the deletion of your personal data. Note that we may be required to retain certain data for legal, regulatory, or anti-fraud purposes even after such a request.
• Right to Object — you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating a compelling legitimate reason that overrides your interests.
• Right to Data Portability — where technically feasible, you may request that 14jili provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Damages — if you suffer damage as a result of a violation of your rights under the DPA, you have the right to claim compensation from 14jili for such damage.
• Right to Lodge a Complaint — if you believe 14jili has not handled your personal data in accordance with the DPA, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

To exercise any of the above rights, please contact the 14jili Data Protection Officer using the contact details in Section 14 of this Policy. We will respond to all valid requests within thirty (30) days as required by the DPA, or within fifteen (15) days where expressly required by NPC rules.

The 14jili Platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR's minimum age requirement for online gaming participation in the Philippines. 14jili does not knowingly collect, process, or retain personal data from individuals under the age of 21.

During the registration process, 14jili employs age verification procedures including documentary ID checks. Any account identified as belonging to a person under the age of 21 will be immediately closed. Any funds deposited by an underage player will be returned to the originating payment source after deduction of any bonus amounts received; no gameplay winnings will be paid out.

If you are a parent or guardian and believe that a minor has registered an account with 14jili using false age information, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take the appropriate action, including deletion of any personal data belonging to the minor that cannot be retained for mandatory legal purposes.

The 14jili Platform may contain references or links to third-party services, including payment gateways and game providers. While 14jili exercises care in selecting its partners, we do not control the privacy practices of third-party websites or services and cannot accept responsibility for them.

When you leave the 14jili Platform to interact with a third-party service (for example, completing a GCash or Maya transaction through their own interface), your personal data will be governed by that third party's own privacy policy. We encourage you to review the privacy policies of any third-party service you use in connection with your 14jili account.

This Policy applies exclusively to personal data collected and processed by 14jili on the Platform. It does not extend to any third-party website, application, or service, regardless of how you reached it.

14jili reserves the right to update, modify, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance from the National Privacy Commission, or changes in our data processing practices. All updates will be posted on this page with a revised effective date clearly displayed.

Where a change to this Policy is material — meaning it significantly affects how we collect or use your personal data, or reduces your rights — 14jili will notify registered players via email or a prominent notice on the Platform at least fourteen (14) days before the change takes effect.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must stop using the Platform and contact our support team to close your account. We recommend reviewing this page periodically to stay informed of how 14jili handles your personal information.

14jili has designated a Data Protection Officer (DPO) in accordance with Section 21 of the Philippine Data Privacy Act of 2012. The DPO is responsible for overseeing 14jili's compliance with the DPA, liaising with the National Privacy Commission, and handling data subject requests and privacy complaints.

If you wish to exercise your data rights, raise a privacy concern, or submit a complaint regarding 14jili's handling of your personal data, you may contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform. Average response time: 3–5 minutes.

Please mark your message clearly as a "Data Privacy Request" or "DPO Inquiry" and include your registered account username and a description of your request. 14jili will acknowledge receipt of your request within five (5) business days and provide a substantive response within the timelines required by applicable law.

If you are not satisfied with 14jili's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, whose contact details are publicly available at privacy.gov.ph.